Javascript issue

  • Profile Image
    Asked on April 18, 2019 at 01:43 PM


    We have a Google Analytics Widget in our JotForm. The field in the form has an id of "id_16". When first arriving on, some JavaScript will kick in to put a "display: none" CSS property on that field so it isn't visible. This works fine when arriving on the page the first time, but if you click into another page, then go back to the home page, this JS that hides the field doesn't appear to fire and it instead takes up width in the form.

  • Profile Image
    Answered on April 18, 2019 at 03:37 PM


    I have tested the steps you shared. I am sorry, but I am not sure if I can replicate the problem you reported. Could you provide some more information? We would appreciate if you can share a screenshot or video so we could check it closer: How-to-Post-Screenshots-to-Our-Support-Forum

    We will wait for your reply.