My forms show a form over quota message

  • Profile Image
    bbc_buttons
    Asked on April 18, 2019 at 02:10 PM

    I have 3 active forms, and all of them are disabled for some reason. 

    Could you please check?

    https://form.jotformeu.com/81611424508350

    https://form.jotformeu.com/81612102008339

    https://form.jotformeu.com/81362114728353

    No limits in my account are exeeded.

    Thank you for your help


  • Profile Image
    Nick_So
    Answered on April 18, 2019 at 03:37 PM

    I have just cleared your form cache.

    Can you please clear your browser cache and try to open the form? The issue must have got resolved.

    Let me know if you are still having trouble accessing the form.

  • Profile Image
    bbc_buttons
    Answered on April 18, 2019 at 03:40 PM

    thank you Nick,

    2 forms are back online now.

    But this one still not on my end https://form.jotformeu.com/81611424508350

  • Profile Image
    Jim_R
    Answered on April 18, 2019 at 06:26 PM

    You're welcome @bbc_buttons - The last form you linked belongs to a different account that's why. I cleared the form cache for that account too and the form should now display properly.

    As a tip, you also have the ability to clear the form cache from your end.

    Complete guide: How-to-Clear-Your-Form-Cache