Fields that are filled out (in the email that we received) are not populating in the PDF

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    ThrivehiveGateHouseAuto
    Asked on April 18, 2019 at 02:40 PM

    There are fields that have been filled out by this form, and are completed on the email, but do not appear on the attached PDF. Please help.

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    Nick_So
    Answered on April 18, 2019 at 04:22 PM

    I have tried to check the fields both on email notification as well as the PDF file sent to you. The fields seem to be fine. Can you please provide me some of the fields that you feel are missing in PDF and are included in email notification so that I can investigate the same and assist you accordingly?

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    ThrivehiveGateHouseAuto
    Answered on April 18, 2019 at 04:44 PM

    I'd be happy to forward you the email. Basically all the fields under Product were missing in the PDF.

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    Jed_C
    Answered on April 18, 2019 at 07:54 PM

    The field might not be included in the PDF copy. Try deleting the old PDF template and create a new one. With new ones, it will include all the fields in the form.

    1555631687PDF Editor - Google Chrome 201

    Let us know if you have any questions or if you need further assistance. 

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    ThrivehiveGateHouseAuto
    Answered on April 19, 2019 at 11:46 AM

    Thank you!