Email Recipients are not receiving Notification 1 email when submission is sent

  • Stumpy917
    Asked on April 18, 2019 at 2:41 PM

    When the form is submitted, the email recipients that I have listed in the recipient field for Notification 1 are not receiving the emails. I think this is linked to the new PDF editor because once I created the PDF and tailored it to what I needed to be sent with the notification they stopped receiving the emails (which we had no problem with before). How can I use the PDF editor and still get the emails sent out? 

  • Kevin Support Team Lead
    Replied on April 18, 2019 at 4:40 PM

    I have just cloned your form and tested it on my end, I can see you have conditions set up for your form so the emails will be only sent if the condition is triggered. 

    Here's a screenshot of the email I received: 

    1555619687screenshot 01 Screenshot 10

    I have just cleared your forms cache, may you please test your form again and see if the problem persists?