Email Recipients are not receiving Notification 1 email when submission is sent

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    Asked on April 18, 2019 at 02:41 PM

    When the form is submitted, the email recipients that I have listed in the recipient field for Notification 1 are not receiving the emails. I think this is linked to the new PDF editor because once I created the PDF and tailored it to what I needed to be sent with the notification they stopped receiving the emails (which we had no problem with before). How can I use the PDF editor and still get the emails sent out? 

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    Answered on April 18, 2019 at 04:40 PM

    I have just cloned your form and tested it on my end, I can see you have conditions set up for your form so the emails will be only sent if the condition is triggered. 

    Here's a screenshot of the email I received: 


    I have just cleared your forms cache, may you please test your form again and see if the problem persists?