Encrypted Form: Processing Error - Incorrect entry in the numeric field on form submission

  • Profile Image
    HolotropicHungary
    Asked on April 18, 2019 at 03:05 PM

    Dear Support Team,


    when we try to submit a form (after completing it) the following message appears:


    Processing Error: incorrect entry in the numeric field. Please go back and try again.


    We've already submitted this problem, your colleague Victoria_K has already replied (see attached) but our forms still don't work.

    Please fix this bug. 

    Many thanks,

    Holotropic Hungary


  • Profile Image
    Jim_R
    Answered on April 18, 2019 at 05:33 PM

    Hello @HolotropicHungary - The bug with the Number Field was indeed fixed. However, it looks like it's still happening on encrypted forms alone.

    I managed to reproduce the error by creating a simpler test form that's encrypted: https://www.jotform.com/91077099974978

    Let me escalate this to our developers so they can fix it too for forms with encryption enabled. We'll keep you posted on this thread as soon as we hear from them. Thanks for reporting this to us.

  • Profile Image
    onur
    Answered on April 19, 2019 at 03:10 AM

    Hello,

    The patch which had been added missed encrypted forms. Apologizes for the trouble. Now it should be OK. 

    Please let us know if you need further assistance.

    Regards.

  • Profile Image
    ZEBFORM
    Answered on April 24, 2019 at 08:48 AM

    Hello Support Team,


    Our form also seems to have this problem. A colleague tried to submit, but received the error.

    I tried this as well and it worked perfectly.

    Can you please help us?

    (71491976878377)


    Thank you.


    Kind regards,

    Silke

  • Profile Image
    gerardw
    Answered on April 24, 2019 at 11:10 AM

    Hello ZEBFORM,

    I have moved your concern to a new thread to handle it separately. We will answer that shortly. You can check the thread link below:

    https://www.jotform.com/answers/1802407