Can't reset password

  • Profile Image
    Kirill 
    Asked on April 18, 2019 at 08:29 PM

    Hello,


    I can't login using my login and password. After clicking "Forgot your password?" I don't receive email.


    Please, help me to restore access to my account!


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    Best regards,

    Kirill

  • Profile Image
    Kirill 
    Answered on April 18, 2019 at 08:39 PM

    My login is "swetit@gmail.com" since 2011 year. There are some forms in my account with results.

    For sending this answer I need to register another account throw Gmail. And now when I try to receive instruction for restore password your site send me the link for new account, because email addresses are the same.

    I don't need new account, I need access to my old account.

    Please, help me!


    ---

    Best regards,

    Kirill

  • Profile Image
    Nik_C
    Answered on April 19, 2019 at 02:36 AM

    The email swetit@gmail.com is related to the account that was created yesterday.

    I wasn't able to find any other related account.

    Do you have any other email address that you might use?