Can't reset password

  • Profile Image
    swetit
    Asked on April 18, 2019 at 08:44 PM

    Hello,

    I can't login using my login and password. After clicking "Forgot your password?" I don't receive email.

    My login is "svetit" using "swetit@gmail.com" email address since 2011 year. There are some forms in my account with results.

    For sending this answer I need to register another account using Gmail integration. And now when I try to receive instruction for restore password your site send me the link for new account, because email addresses are the same.

    I don't need new account, I need access to my old account.

    Please, help me to restore access to my old account!

     

    ---

    Best regards,

    Kirill

     

  • Profile Image
    roneet
    Answered on April 19, 2019 at 02:39 AM

    There seems no account with the name svetit and with the email Id "swetit@gmail.com" you are registered as swetit.

    Could you please let us know any of the Form URL that you have in your old account? We can investigate further using the Form.

    Looking forward to your response.

    Thanks.


  • Profile Image
    swetit 
    Answered on April 19, 2019 at 01:35 PM
    Hello,
     
  • Profile Image
    Nik_C
    Answered on April 19, 2019 at 02:01 PM

    The form is under the account with this email: admin@svetitskiy.com

    Please use it to login or reset your password.

    If you experience any problems, please let us know.

    Thank you!

  • Profile Image
    T34
    Answered on April 19, 2019 at 02:35 PM

    Thank you very much Nic!