Our account was downgraded due to an error in the credit card, now we are upgraded again, but we still do not have access to older submissions, and we

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    qrcshr123
    Asked on April 19, 2019 at 02:37 AM

    Dears your precvious response is a mentioned below, kindly find attached 3 pics, the first one shows that all submissions are 0, the seconde one shows the email that we have received with a vacancy number 20179, with requester name rana alhelesi, but when searching in submissions we have another result with a a different vacancy and different requester (Ahmad Aldorra) , this is urgent we are having an audit visit in 2 days, we kidly need this problem to be solved as soon as possible


    new response has been received:

    JOTFORM

    Answered by Victoria_K

    Hello, 

    I have checked our records and it seems that your account does not have archived submissions. After refreshing the counter, I see that form you shared already has old submission. Can you please check if other forms also now reflect submissions correctly?

    View this thread on browser » Unsubscribe Thread

    1555600005  


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    Mike_G
    Answered on April 19, 2019 at 06:15 AM

    We would like to apologize for any inconvenience.

    I understand that you opened this thread in response to my colleague, Victoria, in an earlier thread.

    https://www.jotform.com/answers/1797012


    Since you are referring to the same concern, may we suggest that you respond to the original thread to avoid confusion, please?