Our account was downgraded due to an error in the credit card, now we are upgraded again, but we still do not have access to older submissions, and we

Dears your precvious response is a mentioned below, kindly find attached 3 pics, the first one shows that all submissions are 0, the seconde one shows the email that we have received with a vacancy number 20179, with requester name rana alhelesi, but when searching in submissions we have another result with a a different vacancy and different requester (Ahmad Aldorra) , this is urgent we are having an audit visit in 2 days, we kidly need this problem to be solved as soon as possible

new response has been received:

Answered by Victoria_K

Hello, 

I have checked our records and it seems that your account does not have archived submissions. After refreshing the counter, I see that form you shared already has old submission. Can you please check if other forms also now reflect submissions correctly?

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1555600005  

We would like to apologize for any inconvenience.

I understand that you opened this thread in response to my colleague, Victoria, in an earlier thread.

https://www.jotform.com/answers/1797012

Since you are referring to the same concern, may we suggest that you respond to the original thread to avoid confusion, please?