account autosuspended

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    Morgane Vansnick 
    Asked on April 19, 2019 at 07:11 AM

    Hello,

    I was working on a form when I was automatically logged out of my Jotform account. When I tried to log in again, I was told that the login failed and was autosuspended. How do I fix this?


    Thanks!

    Screenshot
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    BitiaP
    Answered on April 19, 2019 at 08:13 AM

    This form http://www.jotformeu.com/form/91082101886354 was found on your account as suspicious of phishing activity because you're collecting sensitive banking information.


    15556759932019-04-19_0611.png


    Gathering these types of data violates our Terms of Use.

    If it's important for you to process payments through bank transactions, consider the following recommendation. JotForm has implemented a way to help you process payments directly from your customers' bank account without infringing any law or putting our company in jeopardy.

    This payment processor is called eCheck.Net and you can learn more about this by following this guide on How to Integrate eCheck Net with your Form.

    Or, if your purpose is not to collect these data from the general public, but from your own customers, then you need to comply with two things.

    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.



    We’ve removed the offending fields on your form and lifted the suspension on your account. Please refrain from making new forms that is against our terms to avoid this kind of inconvenience.

     

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    Morgane Vansnick 
    Answered on April 19, 2019 at 08:43 AM
    Hello,
    Thanks for your reply, but the account is still autosuspended. Could you please lift the suspension?

    Thanks!

    Morgane Vansnick

    ...
  • Profile Image
    BitiaP
    Answered on April 19, 2019 at 09:26 AM

    Your account has been reactivated, if you are still not able to login kindly follow this link: https://whatismyipaddress.com/ and let us know your public IP.

    Thank you.