Unable to download the PDF

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    wixchadoulas
    Asked on April 19, 2019 at 09:30 AM

    I tried the form and when I hit submit get this:

    155567313320190418_125212.jpg

    Do you know what is it?

  • Profile Image
    roneet
    Answered on April 19, 2019 at 09:39 AM

    You need to login to your account then try to access the submission PDF. It seems you have enabled the Privacy settings to only view the submissions when you are logged-in.

    15556810841.PNG

    Hope this information helps!

    Thanks.

  • Profile Image
    wixchadoulas
    Answered on April 19, 2019 at 03:37 PM

    Your support is really awesome!

    I don't want to bother you again but I think I have one last request.

    If it is possible.

    How can I fix the PDF file submission to appearing correctly without empty pages and some other details

    Thanks

  • Profile Image
    wixchadoulas
    Answered on April 19, 2019 at 03:44 PM

    Should I change the size of each page?

  • Profile Image
    denis_calin
    Answered on April 19, 2019 at 04:05 PM

    Hi @wixchadoulas!

    Could you please provide screenshots of the PDF and the name of the form so that we can work on making it look great?

    Guide: How-to-Post-Screenshots-to-Our-Support-Forum

    The following is a quick guide on how to move, resize and align fields in a PDF template:

    Guide: How-to-Move-and-Align-Fields-in-a-PDF-Template

  • Profile Image
    wixchadoulas
    Answered on April 19, 2019 at 04:13 PM

    Thank you Denis

    I will follow the second "guide" and inform you for any issues

  • Profile Image
    wixchadoulas
    Answered on April 20, 2019 at 02:23 PM

    Tried to align the From on the PDF editor but I failed

    https://form.jotformeu.com/91093966386370

    Something going wrong. For example, If I need submission to printed as "letter" size. Web forms have only 1500 pixels width. Letter size is 2.550.

    I don't know if the PDF editor is to edit (working) the submissions before or after the members click submit and download the files 

    The content is also cutting across the pages, empty white spaces etc.1555784430Untitled-1.jpg

    Can you help?

    Thanks

  • Profile Image
    Victoria_K
    Answered on April 20, 2019 at 05:07 PM

    Hi, We have split the thread and will follow up with an answer here: https://www.jotform.com/answers/1799159 Thank you!