Not able to login - Receiving a "Login failed- AUTOSUSPENDED" Error Message

  • Profile Image
    Kenesia Cason 
    Asked on April 19, 2019 at 10:01 AM

    Hello, 

    When attempting to log in a receive an error message that states "Login failed- AUTOSUSPENDED" Error Message. 


    I have created forms but I no longer see them. 


    Please help. 


    Thank you 

  • Profile Image
    BitiaP
    Answered on April 19, 2019 at 10:14 AM

    The form was found on your account as suspicious of phishing activity because you're collecting user credentials.

    15556830922019-04-19_0810.png


    Gathering this type of data violates our Terms of Use.

    Asking for an access code to conditionally show/hide fields within your form is okay. However, you should refrain from using "password" as your label to avoid being flagged by our phishing detector. Kindly change it to something similar like an "access code". Other than that, no other kinds of passwords or user credentials are allowed to be collected.



    We’ve removed the offending field on your form and lifted the suspension on your account. Please refrain from making new forms that is against our terms to avoid this kind of inconvenience.