I cannot recover my password

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    Rolf Fleckenstein 
    Asked on April 19, 2019 at 12:02 PM

    hi,

    i need to log in to my account. for some reason i can't... seems like i dont know the right password. but when i want to set a new password and go to "forgot password" the site just does not send me a email for password recovery... there is no email, nothing... 


    is that a common problem or what can be done ?

  • Profile Image
    Mike_G
    Answered on April 19, 2019 at 12:54 PM

    Apologies for any inconvenience. I have checked the email address you used in opening this thread, however, there seems to be no JotForm account associated with that email address.

    Perhaps the account you are trying to log in to is associated with another email address.

    We would be able to check if that is true if you provide us the username of your account. Or, you can also provide us the direct link of any of the forms saved under your account.

    We will wait for your response.

  • Profile Image
    Rolf Fleckenstein 
    Answered on April 19, 2019 at 01:43 PM
    okay thanks for your response,
    here is the url for one of my forms: https://form.jotformeu.com/jsform/90896865686381
    it would be nice if you could find out my email adress that is associated with this form.
    ROLF Am Freitag, 19. April 2019, 18:54:27 MESZ hat JotForm Folgendes geschrieben:

    New response received#yiv6622680706 p img {width:100%;} A new response has been received: Answered by Mike_G

    Apologies for any inconvenience. I have checkedthe email address you used in opening this thread, however, there seems to be noJotForm account associated with that email address.
    Perhaps the account you are trying to log in to is associated with anotheremail address.
    We would be able to check if that is true if you provide us the username ofyour account. Or, you can also provide us the direct link of any of the formssaved under your account.
    We will wait for your response.
    View this thread on browser » Unsubscribe Thread 1555692866
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  • Profile Image
    Mike_G
    Answered on April 19, 2019 at 02:05 PM

    The account the form you linked is associated with is rolf13. And that account is associated with the email address — y*****e*4@*m**l.com

    If you have other questions or concerns, please feel free to let us know.