Low resolution when using Take a Photo widget

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    stevefisk
    Asked on April 19, 2019 at 12:14 PM

    I'm trying to use the Take a Photo widget to allow people to submit documents from the field using their phones. Unfortunately, the images I can download are pretty low resolution and you can't read the text. I have looked at the widget settings and not seeing anything obvious.

    How can I improve the image quality?

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    Kevin_G
    Answered on April 19, 2019 at 01:04 PM

    Unfortunately, the widget does not allow to change the images resolution and it will be according to the device used. 

    You may try changing the widget by the file upload field, the users loading the form using mobile will get the option to use the camera to take a photo. Here's a guide that will help you adding the file upload field: https://www.jotform.com/help/332-How-to-Create-File-Upload-Forms 


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    stevefisk
    Answered on April 19, 2019 at 02:07 PM

    Thanks Kevin. This was when testing with iPhones. Your suggestion works perfectly, I just wish we didn't have the extra step of having to choose the camera, but it does what we need.

    Thanks again.