What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Some forms not going to email addresses and dropbox.

    Asked by HippoGFX on February 14, 2013 at 11:25 AM

    I have forms going to several email addresses and to dropbox and they are completely out of sync with the Excell spreadsheet.

    When we compare the email submissions and the dropbox folder there are submissions missing from both when compared to the spreadsheet. This is not really acceptable because we are losing confidence that all of the submissions are actually getting through from the form. How do we know if someone has submitted and we have recieved their submission? Someone may have clicked the submit button and we will never know if it has got through to us!!!!

  • Profile Image

    Answered by jeanettebmz on February 14, 2013 at 01:16 PM

    I was not able to reproduce the issue  .

    Does this happen ramdomly? 

    I would recommend you to rebuild the dropbox integration and let us know if the issue still persist