Customers can not check out. Package selection not showing online

  • DDWINC
    Asked on April 19, 2019 at 11:52 PM

    Hello,


    I have created an order form that was released and customers have contacted me because they are not able to select their package and pay for items. Please advise! 

    Jotform Thread 1798852 Screenshot
    Page URL: https://form.jotform.com/DDWINC/THEWIZDVDORDER
  • Jed_C
    Replied on April 20, 2019 at 1:56 AM

    I'm not able to replicate it on my end.

    1555739648cannot select Screenshot 10

    Did you embed your form on your site or you are using the form's direct URL?

    Looking forward for your response. 

  • DDWINC
    Replied on April 20, 2019 at 10:32 AM

    Could you help me integrate PayPal check out? For some reason, I cannot properly set it up

  • Victoria_K
    Replied on April 20, 2019 at 10:57 AM

    Hello,

    Here is our general guide: How-to-Integrate-Form-to-PayPal-Checkout

    Can you tell us which step is causing difficulties? I have checked your form once again and it seems to be set up correctly.

  • DDWINC
    Replied on April 20, 2019 at 11:01 AM

    I just checked it again and it seems to be working fine now! Lol Not sure what I did differently but it's working on all platforms with no issue. Thank you! If I run into any other issues, I will reach out.