My account has been downgraded

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    bobo2002
    Asked on April 20, 2019 at 12:11 AM

    I already paid for my bronze plan. Please check my payments. My next payment must be on May

    Now I have free plan/ Please change it ASUP

  • Profile Image
    Nick_So
    Answered on April 20, 2019 at 02:20 AM

    I have checked your account and I can see that there is no payment made for the month of April. You can check your invoices by going to Settings >> Upgrade >> Invoices. Please find the screenshot below:

    1555741089test.png

    That is the reason your account has been downgraded. Please let us know if there is any deduction at your end.