What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We have a form that had been successfully been getting emails on submission, but recently stopped. Can you tell me what's going on?

    Asked by kumc on February 14, 2013 at 11:36 AM

    User does not receive an error message or is given any indication that the form submission is not being emailed.

    Page URL:
    http://www.kumc.edu/kumcri/financial-services/change-po.html

  • Profile Image
    JotForm Support

    Answered by EduardoMendez on February 14, 2013 at 01:11 PM

    Hi there, 

    I'll be glad to look into it for you!

    Meanwhile, please follow the instructions on this guide:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues


  • Profile Image
    JotForm Support

    Answered by EduardoMendez on February 14, 2013 at 01:17 PM

    I have cheacked your account and the e-mail addresses on the form.

    In my tests, the notifications were sent without any problems:

     

    Did you receive the notification?

    I made a clone of your form and included your address together with mine. I was able to receive the notification and also the autoresponder.

    If you are still not receiving notifications, please make sure that you follow all the instructions set on the guide I provided you on my previous post.