Account still on a free subscription after making a payment

I already paid for my bronze plan. Please check my payments. My next payment must be on May

Now I have free plan/ Please change it ASUP

We need our forms

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We would like to apologize for any inconvenience. I have checked the subscription history of your account and for some reason, we were not able to collect payment from you to renew the Bronze monthly subscription of your account on April 12, 2019. The subscription got canceled today. And since that is the case, you may upgrade your account again and start a new subscription — How-to-upgrade-my-account

However, if you already made a recent payment but the paid subscription is not reflecting on your account, please let us know and give us the details of your payment.

You may also include a screenshot of your payment that shows the transaction/reference number. — How-to-Post-Screenshots-to-Our-Support-Forum