Account still on a free subscription after making a payment

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    Asked on April 20, 2019 at 02:09 AM

    I already paid for my bronze plan. Please check my payments. My next payment must be on May

    Now I have free plan/ Please change it ASUP

    We need our forms

    we can not work

  • Profile Image
    Answered on April 20, 2019 at 02:54 AM

    We would like to apologize for any inconvenience. I have checked the subscription history of your account and for some reason, we were not able to collect payment from you to renew the Bronze monthly subscription of your account on April 12, 2019. The subscription got canceled today. And since that is the case, you may upgrade your account again and start a new subscription — How-to-upgrade-my-account

    However, if you already made a recent payment but the paid subscription is not reflecting on your account, please let us know and give us the details of your payment.

    You may also include a screenshot of your payment that shows the transaction/reference number. — How-to-Post-Screenshots-to-Our-Support-Forum