Forms are not moving to Box for some users.

  • Profile Image
    felixenergy
    Asked on April 20, 2019 at 12:01 PM

    HI, 

    I've created a form and integrated it with Box. 

    When User One completes and submits the form, an email is received and the form is saved to the form's associated Box folder.

    When User Two completes and submits the form, an email is received and but the form IS NOT saved to the form's associated Box folder.

    User Two has been invited to 'share' the Box directory and can see other files, just the file/form submitted is not moved to Box.

    Did I miss a set up step?  Note* User One is the Box account 'owner' if that matters.

    Please advise.

    Thanks, Julie.

  • Profile Image
    Richie_P
    Answered on April 20, 2019 at 01:45 PM

    To clarify, the user two edits the form submission or submits a clean form?

    May we know if this is the form in question https://www.jotform.com/90515234113142?

    May we know if your form is embedded to a web page?

    Looking forward for your response.