Why is my account suspended

  • Profile Image
    Jenn
    Asked on April 20, 2019 at 07:48 PM

    Hi, I am wonder why after 2 years my account has been suspended.


    I thought there was just an issue with log in, so I changed my pw and 

    it is still telling me that my account is suspended? Why?


    Jenn

    Screenshot
  • Profile Image
    ktyaguirre
    Answered on April 20, 2019 at 10:20 PM

    Upon review of your account you are requesting with your form the collection of government issued IDs and also a digital copy of them which is not allowed since they are considered sensitive informtation.

    We will only be able to reactivate your account if you allow us to delete the guilty fields or buttons.

    We will wait for your response.


  • Profile Image
    InnovatedVaporsInc
    Answered on April 25, 2019 at 02:43 PM
    Unfortunately I can't delete the form because the FDA is requiring us to
    get pictures of peoples ID as proof they are old enough with a Valid ID.
    Sorry , but this is FDA policy and I will find another way to get our
    customers out of town DL so that we can have it on file with the FDA
    Jennifer
    Manager
    Innovated Vapors
    411 This Way St.
    Lake Jackson, Texas
    77566
    ...
  • Profile Image
    BitiaP
    Answered on April 25, 2019 at 02:58 PM

    After taking a closer look to your webiste, and since you are using the forms for a vape company, you are required by law to request for IDs, with this in mind your account has been reactivated, kindly add this missing widget:

    Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    Your account has been added to our whitelisted database in order to avoid future inconveniences.

    If you need further assistance, feel free to contact us.

    Thank you.

  • Profile Image
    InnovatedVaporsInc
    Answered on April 25, 2019 at 06:43 PM
    In all honesty this is very important, and I actually had a customer on
    the phone and had to make a new account. So we have a new account
    TexasIDsubmissions and I did go in and edit it with a widget. If I need
    anything else on that please let me know. Or maybe how to word it.
    Thanks for your help
    Jennifer
    ...
  • Profile Image
    BitiaP
    Answered on April 25, 2019 at 07:15 PM

    As long as you have both widgets and your corporate email address, that allows you to request ID upload due to the nature of your company.

    If you need further assistance, feel free to contact us.

    Thank you.