Conditional show/hide field isn't working

  • Profile Image
    InstitutoAvon
    Asked on April 21, 2019 at 03:34 PM

    Hi,
    How can I set up those questions that i'm trying to "HIDE" from the anothers.

    What's happening is that the questions aren't redirected only to that particular selected type, because I'm having difficulty hiding the questions that are not part of the option adopted.

    Example: When i make the choice between A and B which I had already placed on conditional to hide them, even placed they still showing the option that i did not choose.


    I know how to use the conditional show/hide field

    How can i fix this?


    Thank you very much, I hope a return because it is for a very urgent job !!







  • Profile Image
    Victoria_K
    Answered on April 21, 2019 at 04:32 PM

    Hello,

    I think the problem is that same fields are included in several different conditional statements. Let me explain how conditions of show/hide type are designed to work at JotForm. 

    If there is 1 statement to show a field, that field will be only shown if the condition is met. If condition is not met, the field must be always hidden. You should not create another statement to hide same fields for different cases. 

    I would suggest to re-create conditional logic so there were only unique cases when fields should be shown.

    If any problem will persist, please get back to us and we will gladly take a look.