How to change the sender email (noreply@jotform.com) and email format?

  • shahibimal
    Asked on April 22, 2019 at 1:35 AM

    Hi Team,

    below is my issue.

    Suppose a customer come to my form and fill all the details and click on submit , then he gets an email from noreply@jotform.com with predefined email format. How to change that sender (noreply@jotform.com) and email format? I want mail to go from my own defined email address and format should be my own.

    Please help.

  • AndrewHag
    Replied on April 22, 2019 at 5:40 AM

    To add the custom sender email address, please navigate to Settings > Emails > Autoresponder >Advanced and click on Add new email address from the Sender Email dropdown.

    1555925594chrome clEiVxXsUH Screenshot 10

    Then select Verified from the Email Type dropdown and add your email address.

    1555925690chrome Vqn0QHhOvw Screenshot 21

    If you click on Send Verification Code, you will get a verification code to that email address. Enter that code in the Verification Code text box and click Add email.

    1555925789chrome Du3edeXDUO Screenshot 32

    You can also setup SMTP, here is the guide: How-to-Setup-SMTP-for-a-Form

    If you wish to change the email template, follow this guide: How-to-Edit-the-Email-Template-for-Notifications-and-Autoresponders