How to change the sender email (noreply@jotform.com) and email format?

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    shahibimal
    Asked on April 22, 2019 at 01:35 AM

    Hi Team,

    below is my issue.

    Suppose a customer come to my form and fill all the details and click on submit , then he gets an email from noreply@jotform.com with predefined email format. How to change that sender (noreply@jotform.com) and email format? I want mail to go from my own defined email address and format should be my own.

    Please help.

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    AndrewHag
    Answered on April 22, 2019 at 05:40 AM

    To add the custom sender email address, please navigate to Settings > Emails > Autoresponder >Advanced and click on Add new email address from the Sender Email dropdown.

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    Then select Verified from the Email Type dropdown and add your email address.

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    If you click on Send Verification Code, you will get a verification code to that email address. Enter that code in the Verification Code text box and click Add email.

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    You can also setup SMTP, here is the guide: How-to-Setup-SMTP-for-a-Form

    If you wish to change the email template, follow this guide: How-to-Edit-the-Email-Template-for-Notifications-and-Autoresponders