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    Why people cannot open the form on our Facebook page?

    Asked by rkubc on February 14, 2013 at 12:55 PM


    I hope that you are doing well.

    Many people are unable to open the form on our Facebook page. I think this is because we are using http rather than https. Is that correct?

    My question: Is there any other solution to this problem other than using https? Actually, almost two months ago we created another form and it didnt have this kind of problem eventhough we were using http. So I was wondering that there may be something else which went wrong this time?

    Tab is called: "Mentor Application"

    Kindly , let me know.

    Yours sincerely,

    Moeed Fayyaz

    Page URL:

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    JotForm Support

    Answered by Welvin on February 14, 2013 at 03:27 PM

    Hi Moeed,

    Are they unable to see or there's an error? What method on adding the form to Facebook have you used?

    Well, it works fine on my end using a different computer. Here's a quick screenshot: http://screencast.com/t/Drk5TFXkaq. It would be good if you will ask them what they see when opening the tab.