Old PDF version is attached to email notifications

  • Profile Image
    WestRegion
    Asked on April 22, 2019 at 06:29 AM

    Dear Jotform Team,

    I already made a pfd design for my form gemuese beanstandungen. sadly is that if i send it to my mail the pfd design will not Shown . please help me

    Screenshot
  • Profile Image
    Victoria_K
    Answered on April 22, 2019 at 08:38 AM

    Our apologies for the inconvenience. I was testing your form and was able to replicate a problem. Form is sending a fall-back version of PDF template at the moment. This can happen due to some errors when PDF generation fails via new editor for some reason.

    I have tried some options to fix this, but that did not work. I can assume that problem may be related to google sheets integration, would it be possible for you to disconnect google sheet and connect it again? How-to-Integrate-Forms-with-Google-Sheets

    When I cloned a form, it sends corrects PDFs: