My account was hacked

  • Profile Image
    david  
    Asked on April 22, 2019 at 07:47 AM

    Apparently my linked account was hacked. This website is the one mentioned to contact if my connections wanted to make 400 dollars or some other crap. Please comment before I contact regulators.


  • Profile Image
    gerardw
    Answered on April 22, 2019 at 09:03 AM

    Please provide us with your account username or the email address of your registered account so that we could check accordingly. The email address with which you have logged this issue is not registered with JotForm.

    Also, you are mentioning a website in your query. Please provide us the website URL to check.

  • Profile Image
    David Staff 
    Answered on April 22, 2019 at 04:11 PM

    My linked in act was hacked. The email address they used was jot form.com. I sent you a picture to you email. 

  • Profile Image
    gerardw
    Answered on April 22, 2019 at 04:28 PM

    I assume that someone who has created a form using JotForm has posted on Linkedin with the details that you have mentioned above.

    To find out the account that has created such a campaign/form, we would need at least any link that might have been mentioned in the email or in Linkedin. Probably this link could lead us to the form and we could be able to pinpoint on the account.

    I would request you to please attach the picture/screenshot in this support thread. The guide below explains the steps to attach screenshots in the support forum.

    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum


  • Profile Image
    david  
    Answered on April 23, 2019 at 07:43 AM
    I have spent hours getting this issue fixed. Needed to change passwords etc.. If you want to call me 561-262-7181 I will give you what you need. My account has been restored so Im not doing anything else. If you are concerned call me.David Staff
    ...
  • Profile Image
    gerardw
    Answered on April 23, 2019 at 08:19 AM

    Sorry for the inconvenience caused to you. Please note that we do not have phone support. Do provide your details via this support forum.

  • Profile Image
    david  
    Answered on April 24, 2019 at 08:45 AM
    After working with Linkedin I finally got the account restored. The hack was on a Friday nite and I received about 50 calls from connections letting me know I was hacked on Sat. I sent you a photo to your email address so you could see what was sent out. Something with the word "Mars" in it. David Staff
    ...
  • Profile Image
    gerardw
    Answered on April 24, 2019 at 09:53 AM

    Thank you for providing us additional info regarding this. Have you have sent the email to support@jotform.com and did you send the email from this same email address "sta872@aol.com"? The reason for asking is that it will be easy for us to filter and check.