Thank you page appearing blank

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    fyastudio
    Asked on April 22, 2019 at 08:13 AM

    Hello, when users submit our form they are not seeing the "thank you" in the thank you page. It looks blank although the "thank you" can be seen if they scroll way up to the top. Is there a way to fix this?

    Thank you!

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    Nick_So
    Answered on April 22, 2019 at 09:39 AM

    Can you please provide me the URL of the form that you are referring to? I can see that there are 2 forms in your account 80574027300144 and 82103231221133. Please confirm so that I can assist you accordingly.

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    Nick_So
    Answered on April 22, 2019 at 11:15 AM

    I Can see that you have embedded the form using the iFrame code. Can you please replace the code below:

    id="JotFormIFrame-90856333438160" style="width: 1px; min-width: 100%; height: 3325px; border: none;" src="https://form.jotform.com/90856333438160" frameborder="0" scrolling="no" allowfullscreen="allowfullscreen">

    with this code:

    onload="self.scrollTo(0,0)" allowtransparency="true" allowfullscreen="true" allow="geolocation; microphone; camera" src="https://form.jotform.com/90856333438160" frameborder="0" style="width: 1px; min-width: 100%; height:3325px; border:none;" scrolling="no" >

    This will automatically scroll the page to top and user will no longer have the need to scroll down.

    Let me know if you are still having any questions or need any further help.