Why does my account say that it is suspended?

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    Sarah Baker 
    Asked on April 22, 2019 at 09:49 AM


    I have a JotForm embedded on my website. However, it has disappeared. When I tried to login to JotForm to make sure everything was okay on the link used for embedding, I am getting a message that says "login failed - SUSPENDED." Can you please tell me why my account would be suspended? I do not show any email notifications for this and I have not done anything wrong that I am aware of.

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    Answered on April 22, 2019 at 10:43 AM

    These forms were found on your account as suspicious of phishing activity because you're collecting credit card details in plain form fields.




    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform in order to integrate in your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    We will only lift the suspension on your account if you agree with our terms and allow us to delete the offending fields mentioned above.


  • Profile Image
    Sarah Baker 
    Answered on April 22, 2019 at 10:51 AM

    Thank you for your response. I did not realize that the collection of only the last 4 numbers was a violation. Yes, I agree to have the offending fields deleted. Please let me know when I can log in.

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    Answered on April 22, 2019 at 11:06 AM

    The infringing fields have been deleted and your account has been reactivated.

    You may continue developing your forms according to our Terms of Use.

    Thank you.