Why does my account say that it is suspended?

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    Sarah Baker 
    Asked on April 22, 2019 at 09:56 AM


    I just asked this question, but I seemed to have shut the window after. I am trying to login to my account, but it says Login failed - SUSPENDED. Can you please tell me why this is and how to get back in? I use these forms in communication with my clients.

    Thank you.

  • Profile Image
    Answered on April 22, 2019 at 10:44 AM

    These forms were found on your account as suspicious of phishing activity because you're collecting credit card details in plain form fields.




    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform in order to integrate in your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    We will only lift the suspension on your account if you agree with our terms and allow us to delete the offending fields mentioned above.