Problem with emails on a form

  • Profile Image
    JPetrone
    Asked on April 22, 2019 at 11:38 AM

    Hi Guys!

    I am having a problem with our Courtesy Posting Form getting the emails. I went to change who the forms were being emailed to and something strange happened and it does not look like what I am used to as far as adding email recipients. 

    It is also the only form when you click edit it gives you option to pick edit as online or as PDF... not sure if that has something to do with it? 

    Please let me know what I can do to fix. Thank you!

  • Profile Image
    BJoanna
    Answered on April 22, 2019 at 01:04 PM

    Your Courtesy Posting Application form does not have the Email Notification. It only has an Autoresponder Email (email that is sent to the submitter). 

    If you want to receive an email when your form is submitted you need to create the Email Notification. 

    Setting up Email Notifications

    You have two options when you click on the "Edit Form" because you also converted your online form to a Fillable PDF form. 

    How to Create a PDF Form

    If you don't need a Fillable PDF form you can delete it inside of the PDF Editor.