Locked Out of Account

  • Frank Borrelli
    Asked on April 22, 2019 at 11:52 AM

    Hello,


    I seem to be locked out of my account. I reset the password and it still will not let me log into my account. 

  • Bitia JotForm Support
    Replied on April 22, 2019 at 1:21 PM

    The form http://www.jotform.us/form/91113730694152 was found on your account as suspicious of phishing activity because you're collecting user credentials.

    15559536412019 04 22 1118 Screenshot 10


    Gathering this type of data violates our Terms of Use.

    Asking for an access code to conditionally show/hide fields within your form is okay. However, you should refrain from using "password" as your label to avoid being flagged by our phishing detector. Kindly change it to something similar like an "access code". Other than that, no other kinds of passwords or user credentials are allowed to be collected.



    We’ve removed the offending field on your form and lifted the suspension on your account. Please refrain from making new forms that is against our terms to avoid this kind of inconvenience.

     

  • Frank Borrelli
    Replied on April 22, 2019 at 1:49 PM

    I used a template

  • Bitia JotForm Support
    Replied on April 22, 2019 at 2:21 PM

    Kindly let us know the link of the template you used from our gallery.