Locked Out of Account

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    Frank Borrelli 
    Asked on April 22, 2019 at 11:52 AM

    Hello,


    I seem to be locked out of my account. I reset the password and it still will not let me log into my account. 

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    BitiaP
    Answered on April 22, 2019 at 01:21 PM

    The form http://www.jotform.us/form/91113730694152 was found on your account as suspicious of phishing activity because you're collecting user credentials.

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    Gathering this type of data violates our Terms of Use.

    Asking for an access code to conditionally show/hide fields within your form is okay. However, you should refrain from using "password" as your label to avoid being flagged by our phishing detector. Kindly change it to something similar like an "access code". Other than that, no other kinds of passwords or user credentials are allowed to be collected.



    We’ve removed the offending field on your form and lifted the suspension on your account. Please refrain from making new forms that is against our terms to avoid this kind of inconvenience.

     

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    Frank Borrelli 
    Answered on April 22, 2019 at 01:49 PM

    I used a template

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    BitiaP
    Answered on April 22, 2019 at 02:21 PM

    Kindly let us know the link of the template you used from our gallery.