What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paypal says 'error detected; shopping cart is empty'

    Asked by sittercritter on February 14, 2013 at 01:31 PM

    I've created a form that is linked to paypal for custom amounts and donatons. When testing the form, paypal gets the same results I do which the error message in heading. Paypal says the form is not connecting with my paypal acct and to contact you. The form is here.

    Page URL:

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    Answered by farhan_sh on February 14, 2013 at 02:32 PM

    Please check that, the account information you provided at the wizard, should be a PayPal business account.



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    Answered by sittercritter on February 14, 2013 at 03:51 PM

    It is. has an EIN etc. anything other help?

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    JotForm Support

    Answered by Welvin on February 14, 2013 at 05:23 PM


    You should enter your email address in the "Paypal Account" wizard;

    Re-run the wizard by clicking on the "Wand" icon.