PDF Attachment not being sent when using my SMTP as the sender.

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    Asked on April 22, 2019 at 12:43 PM

    Hello! On my Turning 65 Form.  I have an issue where the PDF I attached is not being sent when the form is submitted.  

    I have put in my SMTP information for my e-mail.

    My response from Jot forms has been that it is an issue with my e-mail.  What questions do I need to ask my e-mail service to see how to get this resolved?  I don't know what to ask them so this gets corrected.

    Your help is greatly appreciated. 

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    Answered on April 22, 2019 at 02:07 PM

    The PDF attachment does not work with SMTP. If you need to send PDF attachments, you need to use noreply@jotform.com as the sender.

    Let us know if you have more questions.