How can re activate my account

Hi, my credit card expired and my accound was downgraded, how can i activate again and add the new credit card?

Can you let us know the username of your account or email associated with it? 

In general, you need to login to your account and to update payment information. Or to create new subscription if account was already downgraded. Here are some guides:

How-to-reset-the-password

How-to-change-my-Payment-Method

How-to-Upgrade-My-Account

mcaracci is the username. When i try to log in it say is not possible.
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De: JotForm
Enviado: lunes, 22 de abril de 2019 14:35:18
Para: Marcelo Caracci
Asunto: [Posible SPAM] Re: How can re activate my account
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Answered by Victoria_K
Can you let us know the username of your account or email associated with it?
In general, you need to login to your account and to update payment information. Or to create new subscription if account was already downgraded. Here are some guides:
How-to-reset-the-password
How-to-change-my-Payment-Method
How-to-Upgrade-My-Account
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Your account is active at the moment, I do not see any problem for it. 

Could you try using different browser to see if that helps? You can also clear cache and cookies. 

If issue will persist, please let us know what is the exact error thrown. To post a screenshot (if you would like to), please open this link in your browser: www.jotform.com/answers/1800104 

We will wait for your reply.