How can re activate my account

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    Marcelo Caracci 
    Asked on April 22, 2019 at 01:36 PM

    Hi, my credit card expired and my accound was downgraded, how can i activate again and add the new credit card?

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    Victoria_K
    Answered on April 22, 2019 at 02:35 PM

    Can you let us know the username of your account or email associated with it? 

    In general, you need to login to your account and to update payment information. Or to create new subscription if account was already downgraded. Here are some guides:

    How-to-reset-the-password

    How-to-change-my-Payment-Method

    How-to-Upgrade-My-Account

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    Marcelo Caracci 
    Answered on April 22, 2019 at 02:43 PM
    mcaracci is the username. When i try to log in it say is not possible.
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    Answered by Victoria_K
    Can you let us know the username of your account or email associated with it?
    In general, you need to login to your account and to update payment information. Or to create new subscription if account was already downgraded. Here are some guides:
    How-to-reset-the-password
    How-to-change-my-Payment-Method
    How-to-Upgrade-My-Account
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    Victoria_K
    Answered on April 22, 2019 at 02:59 PM

    Your account is active at the moment, I do not see any problem for it. 

    Could you try using different browser to see if that helps? You can also clear cache and cookies. 

    If issue will persist, please let us know what is the exact error thrown. To post a screenshot (if you would like to), please open this link in your browser: www.jotform.com/answers/1800104 

    We will wait for your reply.