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    I have used your service before, and it's been great, but usually I use

    Asked by talter on February 14, 2013 at 02:21 PM

    I have used your service before, and it's been great, but usually I use one form and clone it to form another one (so I don't have to do all the logo inserts and template formatting).

    Problem is, I have submissions coming in that are filled out for the new form but when submitted appear on the previous form (with missing information). Why is this happening, and what can I do to stop it?



    This is a re-post of a comment on

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    JotForm Support

    Answered by Welvin on February 14, 2013 at 04:23 PM

    Hi Talter,

    One best solution for that is to delete the existing form notifications of the form and recreate a new one.

    Delete: How to Delete Notifications/Autoresponder

    Create: Setting Up Email Notifications

    Because, the clone form contains the notifications from the original form and thus, changes are not reflected to that clone form. You should have manually modify the notifications. The best solution for that is to re-create the notifications after you finalize the clone form.

    Let us know if you have any further concern or inquiry.

    Thanks