-
mountedenAsked on April 22, 2019 at 4:56 PM
Hello
We are getting a quota overflow message and yet our account is within limits. Please assist....
http://prnt.sc/nfh494
Thank you!
-
Welvin Support Team LeadReplied on April 22, 2019 at 6:10 PM
You have more than 100MB of files in your account. You will have to delete them to free up the file storage space. I see you have a few forms in the trash folder. The data in trashed forms are still counted. You will have to purge the forms to restore.
To delete submissions: https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data.
Please make sure to have a backup of the data before deleting. Once deleted, there is no option you can recover them later.