Our account quota is not refreshing after deleting forms

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    Asked on April 22, 2019 at 04:56 PM


    We are getting a quota overflow message and yet our account is within limits. Please assist....


    Thank you!

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    Answered on April 22, 2019 at 06:10 PM

    You have more than 100MB of files in your account. You will have to delete them to free up the file storage space. I see you have a few forms in the trash folder. The data in trashed forms are still counted. You will have to purge the forms to restore. 

    To delete submissions: https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data.

    Please make sure to have a backup of the data before deleting. Once deleted, there is no option you can recover them later.