Our account quota is not refreshing after deleting forms

  • Profile Image
    mounteden
    Asked on April 22, 2019 at 04:56 PM

    Hello


    We are getting a quota overflow message and yet our account is within limits. Please assist....

    http://prnt.sc/nfh494

    Thank you!

  • Profile Image
    Welvin
    Answered on April 22, 2019 at 06:10 PM

    You have more than 100MB of files in your account. You will have to delete them to free up the file storage space. I see you have a few forms in the trash folder. The data in trashed forms are still counted. You will have to purge the forms to restore. 

    To delete submissions: https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data.

    Please make sure to have a backup of the data before deleting. Once deleted, there is no option you can recover them later.