My customers are receiving error messages

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    Kinna LeBlanc 
    Asked on April 22, 2019 at 04:59 PM

    Hello,

    I've had a couple of customers try to order something from the form that I created, when using the credit card feature they received the following error message (see image)1555966662Screenshot_20190422-165515_Ins

    Screenshot
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    jherwin
    Answered on April 22, 2019 at 06:17 PM

    I checked your form (https://form.jotform.com/91057442299160) and see that you are using PayPal Pro integration to list your products/items. However, the credentials for your PayPal field are not yet placed, please follow the guide below to complete your payment field setup.
    1555971363API.png

    Guide: How-to-Integrate-Form-with-Paypal-Pro

  • Profile Image
    Kinna LeBlanc 
    Answered on April 22, 2019 at 09:43 PM
    Oh wow!
    Ok. Thanks so much....going to fix it now
    ...
  • Profile Image
    Kinna LeBlanc 
    Answered on April 22, 2019 at 09:43 PM
    Also,
    can you tell me what "API" means exactly and "API Signature"
    ...
  • Profile Image
    jherwin
    Answered on April 22, 2019 at 09:55 PM

    What is API? 

    - Please check this article for more details: What Is an API and Why Should I Use One?

    Those APIs will be the one to communicate with your PayPal account.