Not receiving the password reset emails

hey, im need to change my password, but no mail arrives. pls help

With the email marcelo.caracci@silfa.cl, I found you have a guest account. You should first signup with this email.

Are you referring to any other account where you are not receiving the password reset email? Have you checked your spam/junk emails?

Looking forward to your response.

Thanks.

is a guest probably because you downgrade my account, since my credit card expired..
________________________________
De: JotForm
Enviado: lunes, 22 de abril de 2019 22:48:48
Para: Marcelo Caracci
Asunto: [Posible SPAM] Re: still waiting email to reset my password
[CAUTION: This email originated outside of Dorel. Do not click links or open attachments unless you recognize the sender and know the content is safe.]
A new response has been received:
[JOTFORM]/www.jotform.com>
Answered by roneet
With the email marcelo.caracci@silfa.cl, I found you have a guest account. You should first signup with this email.
Are you referring to any other account where you are not receiving the password reset email? Have you checked your spam/junk emails?
Looking forward to your response.
Thanks.
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1555987728
...

i just need password to access and pay, and do not lose my forms...
________________________________
De: Marcelo Caracci
Enviado: lunes, 22 de abril de 2019 22:51:46
Para: jotformforum_1800597@interlogy.com
Asunto: Re: [Posible SPAM] Re: still waiting email to reset my password
is a guest probably because you downgrade my account, since my credit card expired..
________________________________
De: JotForm
Enviado: lunes, 22 de abril de 2019 22:48:48
Para: Marcelo Caracci
Asunto: [Posible SPAM] Re: still waiting email to reset my password
[CAUTION: This email originated outside of Dorel. Do not click links or open attachments unless you recognize the sender and know the content is safe.]
A new response has been received:
[JOTFORM]/www.jotform.com>
Answered by roneet
With the email marcelo.caracci@silfa.cl, I found you have a guest account. You should first signup with this email.
Are you referring to any other account where you are not receiving the password reset email? Have you checked your spam/junk emails?
Looking forward to your response.
Thanks.
View this thread on browser Unsubscribe Thread
1555987728
...

I have checked your account  mcaracci   and your Silver monthly was recently renewed.

If you have forgotten your password, you may retrieve it by following this guide https://www.jotform.com/help/489-How-to-reset-the-password.

A reset instruction would be sent to your email address vale***.jel**es@silfa.cl.

Hope this information helps.