Not receiving the password reset emails

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    mcaracci 
    Asked on April 22, 2019 at 10:30 PM

    hey, im need to change my password, but no mail arrives. pls help

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    roneet
    Answered on April 22, 2019 at 10:48 PM

    With the email marcelo.caracci@silfa.cl, I found you have a guest account. You should first signup with this email.

    Are you referring to any other account where you are not receiving the password reset email? Have you checked your spam/junk emails?

    Looking forward to your response.

    Thanks.

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    mcaracci 
    Answered on April 22, 2019 at 11:43 PM
    is a guest probably because you downgrade my account, since my credit card expired..
    ________________________________
    De: JotForm
    Enviado: lunes, 22 de abril de 2019 22:48:48
    Para: Marcelo Caracci
    Asunto: [Posible SPAM] Re: still waiting email to reset my password
    [CAUTION: This email originated outside of Dorel. Do not click links or open attachments unless you recognize the sender and know the content is safe.]
    A new response has been received:
    [JOTFORM]/www.jotform.com>
    Answered by roneet
    With the email marcelo.caracci@silfa.cl, I found you have a guest account. You should first signup with this email.
    Are you referring to any other account where you are not receiving the password reset email? Have you checked your spam/junk emails?
    Looking forward to your response.
    Thanks.
    View this thread on browser Unsubscribe Thread
    1555987728
    ...
  • Profile Image
    mcaracci 
    Answered on April 22, 2019 at 11:43 PM
    i just need password to access and pay, and do not lose my forms...
    ________________________________
    De: Marcelo Caracci
    Enviado: lunes, 22 de abril de 2019 22:51:46
    Para: jotformforum_1800597@interlogy.com
    Asunto: Re: [Posible SPAM] Re: still waiting email to reset my password
    is a guest probably because you downgrade my account, since my credit card expired..
    ________________________________
    De: JotForm
    Enviado: lunes, 22 de abril de 2019 22:48:48
    Para: Marcelo Caracci
    Asunto: [Posible SPAM] Re: still waiting email to reset my password
    [CAUTION: This email originated outside of Dorel. Do not click links or open attachments unless you recognize the sender and know the content is safe.]
    A new response has been received:
    [JOTFORM]/www.jotform.com>
    Answered by roneet
    With the email marcelo.caracci@silfa.cl, I found you have a guest account. You should first signup with this email.
    Are you referring to any other account where you are not receiving the password reset email? Have you checked your spam/junk emails?
    Looking forward to your response.
    Thanks.
    View this thread on browser Unsubscribe Thread
    1555987728
    ...
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    Richie_P
    Answered on April 23, 2019 at 01:15 AM

    I have checked your account  mcaracci   and your Silver monthly was recently renewed.

    If you have forgotten your password, you may retrieve it by following this guide https://www.jotform.com/help/489-How-to-reset-the-password.

    A reset instruction would be sent to your email address vale***.jel**es@silfa.cl.

    Hope this information helps.