Unauthorized Access: Your account does not have access to this form.

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    dr.himmel
    Asked on April 23, 2019 at 11:45 AM

    I get an email that says "you have received an encrypted response", but when I click view response, it says :1556034208unauth.JPG



    What is this, how do I fix it, and why am I seeing it?

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    BDAVID
    Answered on April 23, 2019 at 01:20 PM

    That happens due to this security setting you have on your account: https://www.jotform.com/myaccount/settings

    1556039812uncheck.png

    So, you can uncheck it or log in to your account before accessing that link. Let us know if you have more questions, we will be glad to assist you.