Unauthorized Access: Your account does not have access to this form.

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    Asked on April 23, 2019 at 11:45 AM

    I get an email that says "you have received an encrypted response", but when I click view response, it says :1556034208unauth.JPG

    What is this, how do I fix it, and why am I seeing it?

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    Answered on April 23, 2019 at 01:20 PM

    That happens due to this security setting you have on your account: https://www.jotform.com/myaccount/settings


    So, you can uncheck it or log in to your account before accessing that link. Let us know if you have more questions, we will be glad to assist you.