Unauthorized Access: Your account does not have access to this form.

  • dr.himmel
    Asked on April 23, 2019 at 11:45 AM

    I get an email that says "you have received an encrypted response", but when I click view response, it says :1556034208unauth Screenshot 10



    What is this, how do I fix it, and why am I seeing it?

  • David JotForm Support Manager
    Replied on April 23, 2019 at 1:20 PM

    That happens due to this security setting you have on your account: https://www.jotform.com/myaccount/settings

    1556039812uncheck Screenshot 10

    So, you can uncheck it or log in to your account before accessing that link. Let us know if you have more questions, we will be glad to assist you.