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    Asked on April 23, 2019 at 12:20 PM


    J'ai souscris au programme STORAGE et pourtant je suis bloqué !

    Normalement, je devrai avoir jusqu'à 1000 formulaires par mois !?

    J'ai payé il n'y a pas longtemps


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    Answered on April 23, 2019 at 01:37 PM

    Please note that the Storage plan is the same as Free plan except for storing unlimited submissions in the account. I see that your account is now upgraded to Bronze yearly plan and good in standing. The amount for the unused period of the Storage plan has already been refunded on prorated basis. Please expect the refund in 5 to 7 business days.

    If you need any further assistance, please let us know. We will be happy to assist.