How often do emails send from my form to Mailchimp

  • MM3yers
    Asked on April 23, 2019 at 1:33 PM

    I have the integration set up but emails from the current month aren't appearing in my contacts on Mailchimp. Would like to know more details, couldn't find a setting in the integration settings. 

    Sarah 

    Page URL: https://form.jotform.com/72705384527158
  • Mike
    Replied on April 23, 2019 at 2:34 PM

    The new submissions are supposed to be forwarded to the MailChimp almost instantly. Do you get the new submissions in MailChimp?

    I have not found the 'Add existing contacts to MailChimp.' option in our integration at this time. That option might not be supported anymore. We can forward a ticket to our developers to see if this is something that can be added back, but we cannot provide an ETA for when it will be addressed.

  • MM3yers
    Replied on April 23, 2019 at 4:43 PM
    In the past it appears the submissions were added, but when I searched for recent ones (April submissions) none appeared in Mailchimp.
    Sarah Johnson | Director of Digital Marketing
    INCENTRIC DIGITAL
    Part of RDW Group
    Providence | Boston
    125 Holden Street, Suite 101, Providence, RI 02908
    Tel 401-553-5450 | Direct 401-553-5178
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    incentricdigital.com
    ...
  • jherwin
    Replied on April 23, 2019 at 5:18 PM

    I think there's a problem or missing out on your Mail Chimp integration. There should be an option like this in the integration, but I can not see it in your form (see screenshot below):
    1556054238existing contact Screenshot 10

    Could you please try to disconnect Mail Chimp to your form and re-authenticate it?

    Guide: How-to-Integrate-with-MailChimp

    Please give it a try and let us know how it goes.