Submissions Not received

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    Asked on April 23, 2019 at 01:37 PM

    Good morning, We are having issues receiving our submissions. We received a payment last week with no submission, client went through the whole form and hit submit. 

    Today, we had a client go through the submission, hit submit, the payment was processed on his end, however we show no submission and no payment?

    Forms: Study Registration and Bond Purchase

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    Answered on April 23, 2019 at 02:31 PM

    Are you facing this issue for both the forms?

    For the Study Registration form, I can see that there is an incomplete payment. You can check the details of the Incomplete payment from your Form Submission page - How-to-View-Incomplete-Payments

    For the Bond Purchase, please let us know the client details so that we could check if the submission has actually been registered.