Submissions Not received

Good morning, We are having issues receiving our submissions. We received a payment last week with no submission, client went through the whole form and hit submit. 

Today, we had a client go through the submission, hit submit, the payment was processed on his end, however we show no submission and no payment?

Forms: Study Registration and Bond Purchase

Are you facing this issue for both the forms?

For the Study Registration form, I can see that there is an incomplete payment. You can check the details of the Incomplete payment from your Form Submission page - How-to-View-Incomplete-Payments. 

For the Bond Purchase, please let us know the client details so that we could check if the submission has actually been registered.