Charged - On Free Account

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    Asked on April 23, 2019 at 03:08 PM


    I was recently charged $29.95 (Feb & March) and I am supposed to be signed up for the free option. Can you look at my account and see what happened or if that changed. I will want to cancel if I'm going to be charged monthly.


    Thank you!

    Leigh Ann Stump

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    Answered on April 23, 2019 at 03:44 PM

    I checked your account and I can not see any transactions or upgrades made in your account. You are not subscribed to any paid plan.

    If you have another account, please tell us the username so we can check it.