How can I reset my password

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    Asked on April 23, 2019 at 05:08 PM

    Hi there, I have tried several times to reset my password. I follow the link sent to my email and it brings me to the following screen (see uploaded screenshot) and I do not know what to write in the 'codepass' box.

    Thank you,


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    Answered on April 23, 2019 at 05:54 PM

    That seems to be a bad translation which I cannot find from our system. I checked the link to my end and the language is correct. 


    Anyways, you can see that is the new password box and the next box is the confirmation.