How can I reset my password

  • Jessica_Adams
    Asked on April 23, 2019 at 5:08 PM

    Hi there, I have tried several times to reset my password. I follow the link sent to my email and it brings me to the following screen (see uploaded screenshot) and I do not know what to write in the 'codepass' box.

    Thank you,

    Jessica


    Jotform Thread 1801534 Screenshot
  • Welvin Support Team Lead
    Replied on April 23, 2019 at 5:54 PM

    That seems to be a bad translation which I cannot find from our system. I checked the link to my end and the language is correct. 

    15560564582019 04 24 002 Screenshot 10

    Anyways, you can see that is the new password box and the next box is the confirmation.