Sending email from a non JotForm address

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    Asked on April 23, 2019 at 06:36 PM


    I'm having trouble sending emails from a non jotform account.  Could someone help?

    Thank you,

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    Answered on April 23, 2019 at 07:33 PM

    If I understand correctly, you must be referring to the Sender Email option in the Emails.

    Did you follow the steps on the user guide: How to Add a Custom Sender Address to an Email Alert

    The user guide was about how to set up custom email as the Sender Email in your form submission emails.

    If this is not the issue, please elaborate further and provide more details.

    We will take a look again after we got a better understanding of the issue.