Multiple notification emails from the same submission

  • calranch
    Asked on April 23, 2019 at 6:56 PM

    So yesterday I had to manually remove content from our email pdf generated by our form. This was stuff ending up on our form that we didn't add, and our account had made no edits. As soon as I removed the offending content, our application started sending 3 emails to our hr department for every completed submission. Just in case, I turned on filtering by cookies and by IP to restrict to one submission, but we are still getting 3 emails when we should only be getting one.

    These are our emails

    1556059798Screenshot 2 Screenshot 10

    And this is our logic

    1556059880Screenshot 3 Screenshot 21

     

    This was all working fine until the mystery content ended up on our pdf, is something going on at jotform? Database errors? Injection attacks? I just don't see how content could end up on our pdf without us logging in and adding it.

    Page URL: https://form.jotform.com/82144238414149?applyingAt=Idaho%20Falls,%20ID&typeA=Sales%20Associate
  • jherwin
    Replied on April 23, 2019 at 8:18 PM

    You said that there are 3 notifications sending, can you please tell us that 3 notifications so we can further investigate the issue?

    Also, please tell us the submission ID where you experience this issue.

    Guide: Where-to-Find-the-Submission-ID

    Looking forward to your response*.

  • calranch
    Replied on April 24, 2019 at 9:03 AM

    It's every submission so these are the last three. I don't have access to hr emails directly, but I assume these are still sending three copies of the same email with the completed application as they were when I left for the day yesterday.

    4318927957016825515

    4318959198417370327

    4319142169819304826

  • calranch
    Replied on April 24, 2019 at 10:05 AM

    I verified with HR, and these submission ID's all sent multiple emails. In addition I seem to have two submissions from the same person in 4318921017813812932 and 4318927957016825515 which shouldn't be allowed based on our current settings.

  • denis_calin Jotform Support
    Replied on April 24, 2019 at 1:00 PM

    Hi @calranch!

    I was able to resolve the issue. When I cloned your form and tested it, I was also receiving 3 notification emails per submission. Please go to form Settings>Emails>scroll all the way down to locate the last two notifications: Clone of Idaho Falls and Clone of Idaho Falls. Delete them by clicking on the trash can button for each one.

    1556125172Screen Shot 2019 04 24 at 9 Screenshot 10

    Now your notifications should be working as expected!

  • calranch
    Replied on April 24, 2019 at 1:51 PM

    OK, thank you very much!