Receiving emails

  • Profile Image
    RADInnovations
    Asked on April 23, 2019 at 07:40 PM

    Hi folks-

    We use your service for our contact form on the website, which works fine, but we would like the forwarded contact forms to be able to arrive as discrete emails.  Right now, the contact form arrives in gmail in a 'conversation' from noreply@jotform.com.....ie there are 100+ emails in one conversation which makes it hard to parse them out (and creates trouble in our CRM).  

    I realize this is kind of a gmail problem, but wondering if you have a solution, or a workaround.  

     

    Thanks.

  • Profile Image
    jherwin
    Answered on April 23, 2019 at 09:03 PM

    The form/email will be sent by noreply@jotform.com or using our default sender emails if you do not have SMTP. Also, you can not create a unique email using the email sender.

    Please further explain your requirement so we can check for possible workarounds or options.