-
ycumbessAsked on April 23, 2019 at 7:53 PM
i can’t read my latest form submission. Everything is strange characters. Site asked for a private key and I’m not sure why.
ProductsBreak Free from the Cycle of Destructive RelationshipsSpecial Quantity: 123.00 USDShipping Included in Fees0.00 USDTax1.90 USDTotal24.90 USDTransaction ID5XaaWolYGyAvxnRPM3diGIpeVAddressEZLfE3xZ1XJ6jvsylcFqdqdXSVujDrmotCY3WV3NMMvsGd+vzusRcPq0CgoJDqhvCrQS5Lq7Wrh1c0XRMpcHwetl1F3Deirr+Z44Zz2C8H95F/Z6kPmV3TBTgXzbaGVLs8qFaHp47lYrkwWnntBqmWmXRTRzt6Sl4wG3ZfHctS6Tneh9ON9OsUscMtMFVyJmczCoBkssumtHIMLnwEJW2DNzmUpxzKwr0wKFW6djP7puk1QXnJhNKp0aRTVjKw8UUqfZyWQuvETM7IQQJ2UOPaUM4CQKV7p5xokXd1QFPfsqcN95O/lzju7JKZGELDJ/mtXA9Nf6L+jKMUh0ZSIr5g==PPyDJ2K7fMxgwDP9QvzR17hPm4v5Sve7CGegHeBPljppXFwvb+9g6XcL3FEefuDoBnLoYNK/10ia7eRtV4iX1G++ZgA75L6aOoC5I44EShb/bFczwsT+1NL7nYcOIeGg3+8WKXZ2SBzS3nTft6b9mUM+hplFw0rQ51B6413bktb+7hA92h2DJDorjyUtWrtRiqUfGgEcLVzN+fYkvn+IszIu5+awGUfFatRT27cBRj2brwZ01A1xRGkubQX6B87U4x6mX891vBBVSlw8dm8lXvDTNF25MAvTcugxPq0Fj5nfyjJkhLL34/5ddhoZmuKpDi/x9W7RBw29veNOYqLBfw==, PwxbybJWnLfOiwPhEo1GvKcxeXOaQTsQVCcVNSmZc11QHVmyPlPBLG3bGvb+57Ncqk2zFvZfu+VpNdE/OzZbJABqhlGeIEUyLK8/nEcavxIuLHCfKqInx0gwmk2pKcJDeHTyOcVtXFMnocehVEC0STrHtIJGQzj2zV1JB2wV4glVfOR4aylreHNWEygi5ujHEAw/pYXa1F6r4OJMA/8B7tJFFfxItZNctaCAFMAlK1125ntMfREYqvPHtylNGEjRKqMk/W5XLwRnINif3I4tdZJ/tqV5jVaoTUHQKKSZo4TvkZccC7AYV0pftrg91DGmeyxXS7ntnsT76zLnkGgD1A==, ULL8t2gb7uzD4BI83e9tv5uYOY2Acuc26/AFshQztO7GGEZ4F6BJonILMnpNYAygsYyspJ+DMRUT1zKpuZfIm26TYvF/9JzkfOHGG76F5XgFGoaENXpULPoUUjW4XyX2DMNlxZwwqM1Zna4IhlbxqJP8d9R2Pl6fSY+5o/4NLZW0RegwMsH1SVfJBUkDSzZ6etlY+s8gEQ1nUnWqZI/ixPyiAw9g5mdciBdGeO8Bos5wLO0aoxULnRW87EflI61wLys2kS4SYgT26ChGeW6RLyu51TDb0ICokhG5NA8gzwC3FPtCLkcYBRPjHQ+H5mpRr+0X/gqtFBqeskxxzc54gA== -
Kiran Support Team LeadReplied on April 23, 2019 at 9:58 PM
It looks like that you have enabled the encryption for the form from the form settings. When the form is encrypted, the submissions received to the form shall be encrypted and requires a private key that you have downloaded when the encryption is enabled. Please check if you have downloaded the key to your PC and try uploading it when prompted so that the submission data shall be displayed normally.
Please refer to the guide below for more information on form encyrption.
https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them
Thanks!