Why are my form submissions displayed with jumbled text and strange characters?

  • Profile Image
    ycumbess
    Asked on April 23, 2019 at 07:53 PM

    i can’t read my latest form submission.  Everything is strange characters.  Site asked for a private key and I’m not sure why.  


    Products
    Break Free from the Cycle of Destructive Relationships
    Special Quantity: 1
    23.00 USD
    Shipping Included in Fees
    0.00 USD
    Tax
    1.90 USD
    Total
    24.90 USD
    Payer Information
    Delois Pearsall 
    deloispearsall@gmail.com
    Transaction ID
    5XaaWolYGyAvxnRPM3diGIpeV
    Address
    EZLfE3xZ1XJ6jvsylcFqdqdXSVujDrmotCY3WV3NMMvsGd+vzusRcPq0CgoJDqhvCrQS5Lq7Wrh1c0XRMpcHwetl1F3Deirr+Z44Zz2C8H95F/Z6kPmV3TBTgXzbaGVLs8qFaHp47lYrkwWnntBqmWmXRTRzt6Sl4wG3ZfHctS6Tneh9ON9OsUscMtMFVyJmczCoBkssumtHIMLnwEJW2DNzmUpxzKwr0wKFW6djP7puk1QXnJhNKp0aRTVjKw8UUqfZyWQuvETM7IQQJ2UOPaUM4CQKV7p5xokXd1QFPfsqcN95O/lzju7JKZGELDJ/mtXA9Nf6L+jKMUh0ZSIr5g==
    PPyDJ2K7fMxgwDP9QvzR17hPm4v5Sve7CGegHeBPljppXFwvb+9g6XcL3FEefuDoBnLoYNK/10ia7eRtV4iX1G++ZgA75L6aOoC5I44EShb/bFczwsT+1NL7nYcOIeGg3+8WKXZ2SBzS3nTft6b9mUM+hplFw0rQ51B6413bktb+7hA92h2DJDorjyUtWrtRiqUfGgEcLVzN+fYkvn+IszIu5+awGUfFatRT27cBRj2brwZ01A1xRGkubQX6B87U4x6mX891vBBVSlw8dm8lXvDTNF25MAvTcugxPq0Fj5nfyjJkhLL34/5ddhoZmuKpDi/x9W7RBw29veNOYqLBfw==, PwxbybJWnLfOiwPhEo1GvKcxeXOaQTsQVCcVNSmZc11QHVmyPlPBLG3bGvb+57Ncqk2zFvZfu+VpNdE/OzZbJABqhlGeIEUyLK8/nEcavxIuLHCfKqInx0gwmk2pKcJDeHTyOcVtXFMnocehVEC0STrHtIJGQzj2zV1JB2wV4glVfOR4aylreHNWEygi5ujHEAw/pYXa1F6r4OJMA/8B7tJFFfxItZNctaCAFMAlK1125ntMfREYqvPHtylNGEjRKqMk/W5XLwRnINif3I4tdZJ/tqV5jVaoTUHQKKSZo4TvkZccC7AYV0pftrg91DGmeyxXS7ntnsT76zLnkGgD1A==, ULL8t2gb7uzD4BI83e9tv5uYOY2Acuc26/AFshQztO7GGEZ4F6BJonILMnpNYAygsYyspJ+DMRUT1zKpuZfIm26TYvF/9JzkfOHGG76F5XgFGoaENXpULPoUUjW4XyX2DMNlxZwwqM1Zna4IhlbxqJP8d9R2Pl6fSY+5o/4NLZW0RegwMsH1SVfJBUkDSzZ6etlY+s8gEQ1nUnWqZI/ixPyiAw9g5mdciBdGeO8Bos5wLO0aoxULnRW87EflI61wLys2kS4SYgT26ChGeW6RLyu51TDb0ICokhG5NA8gzwC3FPtCLkcYBRPjHQ+H5mpRr+0X/gqtFBqeskxxzc54gA==
  • Profile Image
    Kiran
    Answered on April 23, 2019 at 09:58 PM

    It looks like that you have enabled the encryption for the form from the form settings. When the form is encrypted, the submissions received to the form shall be encrypted and requires a private key that you have downloaded when the encryption is enabled. Please check if you have downloaded the key to your PC and try uploading it when prompted so that the submission data shall be displayed normally.

    Please refer to the guide below for more information on form encyrption.

    https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    Thanks!