Question about monthly plan

  • lisahwh
    Asked on April 23, 2019 at 9:46 PM

    Hi,

    If I'm on the monthly plan, and I cancel after only a couple of months, will I be billed for a full year? I just want to make sure that I'm not signing up for a yearly plan with monthly payments.

    Thanks.

  • jherwin
    Replied on April 23, 2019 at 11:30 PM

    If you purchase a monthly plan then you will be billed monthly, not yearly. Plan renewal occurs when your subscription expires, you can also upgrade and downgrade your account at any time.

    Hope this information helps!

  • lisahwh
    Replied on April 23, 2019 at 11:35 PM

    I still need to verify this: if I sign up for a monthly plan, does that mean my subscription is month-to-month, and even if I cancel after two months, I would not be billed for the entire year?

    Thank you. 

  • BJoanna
    Replied on April 24, 2019 at 1:58 AM

    Yes, that is correct. Just make to select the monthly option when upgrading your account.

    1556085418monthly1 Screenshot 10

    How to Upgrade My Account

    How to Cancel a Subscription and Downgrade Back to Free