Question about monthly plan

  • Profile Image
    lisahwh
    Asked on April 23, 2019 at 09:46 PM

    Hi,

    If I'm on the monthly plan, and I cancel after only a couple of months, will I be billed for a full year? I just want to make sure that I'm not signing up for a yearly plan with monthly payments.

    Thanks.

  • Profile Image
    jherwin
    Answered on April 23, 2019 at 11:30 PM

    If you purchase a monthly plan then you will be billed monthly, not yearly. Plan renewal occurs when your subscription expires, you can also upgrade and downgrade your account at any time.

    Hope this information helps!

  • Profile Image
    lisahwh
    Answered on April 23, 2019 at 11:35 PM

    I still need to verify this: if I sign up for a monthly plan, does that mean my subscription is month-to-month, and even if I cancel after two months, I would not be billed for the entire year?

    Thank you. 

  • Profile Image
    BJoanna
    Answered on April 24, 2019 at 01:58 AM

    Yes, that is correct. Just make to select the monthly option when upgrading your account.

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    How to Upgrade My Account

    How to Cancel a Subscription and Downgrade Back to Free